How to Monitor Your Virtual Assistant

March 5, 2010 at 2:35 am Leave a comment

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Most business owners think that it is hard to hire a VA due to the fact that they are…  virtual (obviously)!  They cannot see what they do during their shift and they will have a hard time tracking their outputs.

Here are some simple ways to monitor your Virtual Assistant:

1. You should screen your VA well. If there are rates given to the VA, it will surely help. You will know if he/she is dependable, on time and trustworthy. This will give make your screening 50% easier. Have in mind to rate your VA after your project so that other business owners like you will have an idea of the kind of experience you had with that particular staff.

2. Make sure that you hire a VA that is knowledgeable with the task. This will eliminate the ‘learning cycle’ and would immediately proceed to the task proper.

3. You should give out clear, as in crystal clear instructions. Do not think that your VA is knowledgeable enough to figure things out. This maybe the case, but do not left this to chance – this will just mean additional time and cost if the instructions are unclear to the VA. If possible, write everything – itemized and even step by step. This is perfect if the project is long term, just write it once and it can be used all throughout the project.

4. For the first days, you may want to ‘monitor’ them. You can use Log Me In service (www.logmein.com). You can sign up for free. You are like viewing your staff’s desktop real time. (You can also do this if you have something to teach your Virtual Assistant because you can even control the VA’s computer). If you will do this, make sure your VA’s computer has good specs so that it will not slow down the connection.

5. And finally, the reporting. You may opt for the old style reporting style, wherein your staff will itemize all the things that he did and email to you. Or you may just have a Report or Spreadsheet, preferably online, (I recommend Google docs), wherein you and your staff will fill out what he has done for the day and you in turn can view it. You may randomly check the items just to make sure it was properly done.

These are only some ideas on how to check your VA’s tasks. Remember, you hired a VA to do things for you, so you just have to learn to trust him that he is doing the job well (make sure he is worth the trust) and just monitor it randomly. This will give you time to do the ‘real business’ for your company.

But if you feel that you are checking and correcting the VA frequently even if you know that you have given all the instructions clear and concise, maybe it is time to find another one.

So does it mean that we need to hire a VA that is great and perfect and terrific and wonderful… Absolutely no! Why? Because there is nobody like that – well not 100% like that. But you can find a good one, you have to just try to find and it at the right places.

Hire a VA that is fitting for your requirements and this will make your life easier… trust me on this!

Be happy… be successful,

Zarah

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Be One of Us! Hire a VA: Is This for Everyone

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